joi9's Privacy Policy

joi9 ("we", "our", or "platform") is a trusted online betting and casino service provider in Bangladesh. We take the privacy of our users ("you" or "member") very seriously and are committed to handling your personal information with the highest level of care.

This privacy policy describes what information is collected when you use the joi9 website (https://joi9.cam) and related services, how that information is used, who it may be shared with, and how we keep it secure.

By registering on this platform or using its services, you acknowledge that you have read, understood, and agreed to all the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

joi9 collects various types of information, detailed below:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current address

2.2 Account and Financial Information

• Username and password (stored in encrypted form)
• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Bank account details (where applicable)
• Transaction history and account balance

2.3 Activity and Usage Information

• Gaming history, betting records, and bonus usage details
• Time spent on the site and pages visited
• Customer support contact records and live chat history
• Details of complaints or requests related to services

2.4 Technical Information

• IP address and device identifier information
• Browser type, operating system, and device type
• Referral URL and exit URL
• Cookie and session data

joi9 collects your information through various methods:

3.1 Information You Provide Directly

You provide information directly when you register on our platform, fill out your account profile, request a deposit or withdrawal, or contact our customer support. As part of the identity verification (KYC) process, you may be asked to submit certain documents.

3.2 Automatically Collected Information

When you browse our site, certain information is collected automatically through cookies, web beacons, log files, and similar technologies. This includes your browsing behavior, which sections of the site you visit most, and where you are coming from.

3.3 Information Received from Third Parties

Some information may be received through payment processors (such as bKash, Nagad, Rocket) and identity verification services. These third parties process information under their own privacy policies.

joi9 uses collected information only for the purposes listed below:

• Account management: To handle registration, login, and account security.
• Service delivery: To process betting, gaming, deposits, and withdrawals.
• Identity verification: To complete KYC verification to prevent fraud and money laundering.
• Customer support: To respond to your questions, complaints, and requests, and to provide necessary assistance.
• Bonuses and promotional benefits: To provide eligible bonuses and offers.
• Responsible gaming: To identify the risk of gambling-related problems and provide necessary support.
• Service improvement: To analyze user experience and improve the quality of the platform.
• Legal obligations: To comply with applicable laws and regulations.
• Communication: To notify you of important service updates and policy changes.

joi9 may share your information with third parties in the limited circumstances listed below:

5.1 Service Providers

Certain service providers work on our behalf for payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, and technical support. They process information only in accordance with joi9's instructions and under confidentiality terms.

5.2 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, and Spribe may receive certain information for the purpose of operating games. This sharing of information is essential for service delivery.

5.3 Legal Authorities

joi9 is required to provide necessary information under legal obligations, court orders, or requests from government authorities. Information may also be shared in investigations of fraud, money laundering, or other illegal activities.

5.4 Business Transfers

In the event of a future merger, acquisition, or sale of assets, user information may be transferred to the new owner. In such cases, we will notify you in advance.

joi9 uses cookies and similar technologies to improve the user experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain the basic functionality of the site (such as login sessions).
• Preference cookies: Help remember your preferences (such as language settings).
• Analytics cookies: Collect information about site usage to help improve service quality.

6.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

joi9 follows industry-leading standards to protect your information. Our security measures include:

• SSL encryption: All data transfers between you and our servers are encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored in plain text — it is kept only as a strong cryptographic hash.
• Two-factor authentication (2FA): Two-factor authentication is available to enhance account security.
• Access controls: Only authorized staff can view your information, on a need-to-know basis.
• Regular security audits: The platform's security is regularly reviewed and tested.
• Firewall and intrusion detection: Strong network protection to prevent unauthorized access.

joi9 retains your information only for as long as it is needed to fulfill the original purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: For the entire duration that the account remains active.
• After account closure: Financial transaction and identity-related information may generally be retained for up to 5 years.
• Legal requirements: For the period required by court order or the direction of a regulatory authority.

Once the specified period has passed, information is securely deleted or anonymized so that you can no longer be identified.

You have the following rights over your personal information:

9.1 Right to Access

You can find out what information joi9 holds about you. To do so, you can contact our support team.

9.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can have it corrected. Most information can be changed directly from your account settings.

9.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

9.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

9.5 Data Portability

You may request a copy of the data we hold about you.

joi9's services are intended only for those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

If a minor has registered on our platform, a parent or legal guardian may contact us. We will immediately close that account and delete the information collected.

joi9 reserves the right to amend this privacy policy at any time. In the case of any significant changes, we will:

• Publish the updated version on this page and change the "Last updated" date.
• We will notify registered users about important changes via email.
• A notification may be shown when logging into the platform.

If you continue to use the site after a policy change, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the following:

• Email: [email protected]
• Live Chat: 24/7 support is available in Bengali

We take all privacy-related requests seriously and are committed to responding within a reasonable time.