joi9 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a binding legal agreement between the joi9 platform ("Platform", "we", "joi9") and any user ("you", "User"). By accessing the joi9.cam website or creating an account, you give your full agreement to these Terms.

joi9 provides an online betting and casino service for users in Bangladesh. The platform uses SSL encryption to ensure the security of user data and transactions, and operates in accordance with fair play principles.

These Terms have been prepared in the Bengali language and apply to users in Bangladesh. In the event of any dispute or ambiguity, joi9's interpretation shall be considered final.

2. Account Registration

To use the services on the joi9 platform, you must create a personal account. By registering, you confirm the following:

• All information provided at the time of registration is complete, accurate and up to date.
• You are 21 years of age or older.
• You will create only one account — multiple accounts for the same person are strictly prohibited.
• You will keep your account login details (username and password) strictly confidential and will not share them with any third party.
• You are fully responsible for all activity that takes place on your account.

Updating Account Information

If any of your personal details change, contact joi9's support team promptly to update them. Providing false information may result in your account being suspended or closed and any associated balance being forfeited.

3. Age Verification and Identity Confirmation

joi9 is open only to individuals who are 21 years of age or older. We reserve the right to request age and identity verification at any time. The following documents may be requested during this process:

• A scanned copy of your National Identity Card (NID) or passport.
• A scanned copy of your driving licence or birth certificate.
• A utility bill or bank statement for address verification.

If identity verification is not completed within the specified time, the account may be temporarily suspended and withdrawal processing may be delayed. Any attempt by a minor to open an account will be subject to legal action.

4. Deposits and Withdrawals

Deposit Terms

The following methods are supported for depositing funds into your joi9 account: bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount for each method is ৳100.

• Only use a payment method registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• Once a deposit is successfully verified, it will be reflected in your account immediately.

Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are usually processed within 10 to 45 minutes. However, processing may be delayed if identity verification is incomplete or suspicious activity is detected on the account.

• Withdrawals can only be made using the same method used for the deposit.
• joi9 may request additional verification documents if necessary.
• joi9 reserves the right to suspend withdrawals if fraud or suspicious activity is detected.

5. Bonuses and Promotions

joi9 offers a range of bonuses and promotional offers for its registered users. Each bonus has specific terms and conditions which are set out in the relevant offer details.

Welcome Bonus

New users will receive a 100% matching bonus on their first deposit, up to ৳8,000. After receiving this bonus, a 15x wagering requirement must be met before a withdrawal can be made.

• The bonus is available only once and applies to the first deposit only.
• The combined total of the bonus and deposit must be wagered 15 times.
• If the wagering requirement is not met within the specified time limit, the bonus will be cancelled.
• The maximum bet using bonus funds is stated in each bonus's details.

VIP and Cashback

joi9 has five VIP tiers determined by user activity: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%) and Diamond (up to 1.5%). Cashback is automatically added to the account each week.

General Bonus Rules

• Claiming bonuses across multiple accounts from the same household or the same device is prohibited.
• joi9 reserves the right to change, suspend or cancel any promotion.
• If bonus abuse is proven, the bonus may be forfeited and the account may be closed.

6. Fair Play and Security

joi9 operates as a safe and reliable platform. We are committed to providing users with a transparent and fair gaming environment. The following measures are in place to support this:

• SSL Encryption: All data transmissions are encrypted using SSL technology.
• Random Number Generator (RNG): The outcome of all games is determined by an impartial RNG system.
• Anti-Fraud System: Advanced monitoring systems are always active to prevent fraud.
• Data Protection: Users' personal and financial information is stored with strict confidentiality.

If you notice any technical error or irregularity, please inform our support team immediately. Any winnings resulting from a technical error will not be considered valid, and joi9 reserves the right to reverse that amount.

7. Prohibited Conduct

The following conduct is strictly prohibited on the joi9 platform:

• Operating more than one account for the same person.
• Using another person's account or giving your account to someone else.
• Using any software, bot, script or automation tool to disrupt the platform's operations.
• Abusing the bonus system or attempting to strategically arbitrage bonuses.
• Transferring funds by any means other than approved payment methods.
• Engaging in money laundering or suspicious financial activity.
• Impersonating joi9 staff or using the platform's name to commit fraud.
• Harassing, intimidating or attempting to defraud other users.

8. Account Suspension and Closure

joi9 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Breach of any provision of these Terms.
• Providing false information or failure to complete identity verification.
• Suspicious or fraudulent activity.
• Any activity listed under the Prohibited Conduct section.
• A direction or order from a legal authority.

Account Closure at User Request

If you wish to close your account yourself, please contact our support team via 24/7 live chat or by email at [email protected]. Any pending withdrawal requests will be processed before the account is closed.

9. Responsible Gaming

joi9 believes that gaming should be a source of enjoyment, not financial stress. We place the highest importance on responsible gaming and offer a number of features to help users stay safe:

• Deposit Limits: You can set daily, weekly or monthly deposit limits.
• Self-Exclusion: The option to temporarily close your account for a set period if needed.
• Reality Check: The option to receive reminders about your gaming time at set intervals.
• Support: Visit our responsible gaming page to raise awareness about gaming problems.

To learn more about responsible gaming, visit our Responsible Gaming page. joi9 is for people aged 21+ only.

10. Privacy and Data Protection

Protecting your personal information is very important to us. joi9 complies with all applicable laws in the collection, storage and use of your information. The information we collect is used solely for the purposes of providing the service, verifying identity and ensuring security.

joi9 never sells your personal information to third parties. However, it may be necessary to disclose information under a legal obligation or by direction of a regulatory authority. To read the full privacy policy, visit our Privacy Policy page.

11. Limitation of Liability

joi9 accepts no liability in the following situations:

• If gameplay is interrupted due to loss of internet connection or a technical fault.
• If the service of a third-party payment provider is disrupted.
• If loss occurs as a result of your login details being disclosed to an unauthorised person.
• If loss occurs through any website or service outside the platform.
• If the service is disrupted due to an unforeseen natural disaster or force majeure event.

12. Changes to Terms

joi9 reserves the right to change, update or completely revise these Terms at any time. For significant changes, users may be notified by email or through a notice on the platform.

If you access the platform or continue using the service after the updated Terms and Conditions are published, you will be considered to have accepted the new terms. For this reason, it is recommended that you visit this page regularly.

For any questions regarding these Terms and Conditions, please contact us via our 24/7 live chat or by emailing [email protected]. Our support team is always ready to assist in Bengali.